At Jaleene White, we take pride in the quality of our skincare products. Due to the nature of our items and for hygiene and safety reasons, we do not accept returns or offer refunds unless the product is defective or damaged upon arrival.
Non-Returnable Items
All of our products are non-returnable and non-refundable once opened or used, as they are considered personal care items. This policy ensures the health and safety of all our customers.
Defective or Damaged Items
If you receive a product that is damaged or defective, please notify us within 3 days of receiving your order by emailing info@jaleenewhite.com with the following:
Your order number
A clear photo of the damaged or defective item
A description of the issue
Once reviewed and approved, we will offer a replacement or store credit, depending on the situation. Refunds are granted at our discretion and are only issued in rare cases.
Order Issues
We are not responsible for:
Orders with incorrect shipping addresses entered by the customer
Delays caused by shipping carriers
Items lost due to incomplete or incorrect delivery information
Please double-check your order details before placing your order.
Exchanges
We do not offer product exchanges unless you received the wrong item by mistake. In such cases, please contact us within 3 days of delivery.
Cancellations
Orders can only be cancelled within 2 hours of placing the order. Once your order is processed or shipped, it cannot be cancelled or refunded.
Final Note
By placing an order on our website, you agree to this Refund & Return Policy.
If you have any questions, feel free to contact us: Email:info@jaleenewhite.com Phone: +94 77 765 7029
